Frequently asked questions

What changes are taking place as part of the upgrade of the lower level?
We’re upgrading our lower level to give customers more of what they need for everyday living.

Our refreshed lower level will include a new look Coles supermarket (coming in 2020), Chemist Warehouse, Australia Post, three new mini-majors and approximately 15 new specialty stores.  

The entire lower level is getting a fresh look with new seating areas, lush green plantings, new floor treatments, ambient lighting and updated entrances.

To improve the reliability and performance we’re also installing brand new travelators and a new lift.

Why are you upgrading Colonnades’ lower level?
We have listened to your feedback from Facebook reviews and comments, emails and from our concierge desk and we are excited that upgrading our lower level is now underway.​

When will the upgrades commence?
Works are now underway, and we expect everything will be complete before Christmas.  

How long will the upgrades take to complete?
Works are now underway, and we expect everything will be complete before Christmas.

The new look Coles supermarket will be complete next year.

Why are you installing new travelators?
To improve the reliability and performance we’re installing brand new travelators and a new lift. 

How long with the travelators be closed?
We wanted to let you know that unfortunately we expect these works will cause some unavoidable disruptions until late July 2019. 

While this work is underway please use the escalators or if you have a trolley please use the lifts located near the escalators. Look out for the signs and we’ll direct you.

Thanks for your patience during these installation works.

What alternatives can I use while the travelators are closed?
While our new travelators are being installed the current travelators will be closed.

While this work is underway please use the escalators or if you have a trolley please use the lifts located near the escalators. Look out for the signs and we’ll direct you.

Simply look out for the signs and we’ll direct you.

Thanks for your patience during these installation works.

How do I keep up to date on the project?
Remember to follow Colonnades on Facebook and Instagram to stay up to date on the latest centre news. Regular development updates and changes to centre access will also feature on our website colonnades.com.au